Packages are generally dispatched the same day the order is received. Orders received after 3:00 PM EST will ship the following business day (Monday-Friday). If you require special handling and or would like your order expedited please contact us. Shipping fees include handling and packing fees as well as postage costs. Please be aware that if you require a product next day the order must be placed before 3:00 PM EST so please plan ahead. We do our best to accommodate special orders so please contact us if you require special handling or assistance.
If you are an international customer (outside the continental US) please note the following. The flat rate international shipping charge only covers the cost of sending the product from our warehouse to your destination. We are not responsible for customs fees, brokerage fees, taxes and or any other fees over and above the shipping charges. These charges cannot be calculated due to the fact that they vary from region to region. If you are uncertain as to your countries guidelines please check with the proper authorities in your country.
Iron Affinity, Inc. stands behind its products quality and efficacy 100%. We will replace any defective product that results from manufacturing defects within 48 hours of customer receipt of package. Customer must notify Iron Affinity within 48 hours and must receive an RMA number (Return Authorization) prior to return. We will not accept any returns without a clear RMA number indicated on the package. Iron Affinity is not liable for damages resulting from delivery. Customer must contact the shipper and file a claim for damages. We do not accept returns on any products that are not damaged due to a manufacturing defect.